(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M43DQDD');
Contact us

Hotel Secret Service is an innovative technology for the hospitality industry.

    How It Works

    Total Connectivity

    Hotel Secret Service is an innovative way to wirelessly communicate and connect hotel staff with guests. Hotel Secret Service is the modern version of a paging and call button system, but with much further functionality, reduced equipment costs and enhanced guest experience. The system is fully scalable and can be used across a range of tasks from alerts to messaging and is designed to work on a choice of hotel communication solutions. Click on the icons below to find out more.

    Smart Watch

    Smart Button

    Smart Tablet

    Smart Messaging

    Smart Gateway

    How the DB Smart Watches work

    Discreet and versatile, the Hotel Secret Service DB Smart Watches work within your hotels Wi-Fi network. Utilising Hotel Secret Services Table Manager Software, the DB Smart watches feature a simple traffic light system that hotel staff can quickly and discreetly respond to.

    Find out more

    How the IoT Smart Button works

    The Hotel Secret Service IoT Smart Button is compact, modular and self-explanatory to use. Featuring a light-press AWS touch-button, which can work within your hotel’s Wi-Fi network. The Smart button allows your guests/staff to request for service, at a touch of a button.

    Find out more

    How the Smart Tablet works

    Working in busy areas such as kitchens, bars and conference locations, The Smart Tablet can send messages using your hotel’s existing Wi-Fi. The Smart Tablet improves communication and efficiency allowing guests and staff to specify an action to a particular department.

    Find out more

    How Smart Messaging works

    Hotel Secret Services Smart Messaging system is a self-service messaging, reporting and team management analytics software that lets you send/receive messages, change individuals in departments and insightful reporting on your Hotel Secret Service hardware in minutes.

    Find out more

    How the Smart Gateway works

    Hotel Secret Service comes as standard with a 25GB (storage) cloud-based smart gateway, ensuring 100’s of IoT devices can be operated within your establishment. Alternatively there is the ‘On-site Smart Server Gateway’, which features enhanced pre-alert messaging, which can be programmed into multiple on-site alarm pre-alerts, for instance: fire alarms, fridge temperature and much more.

    Find out more

    Typical Applications

    Transforming the Hotel Industry at the Touch of a button. Click on an Icon to Find out More.

    Hotel Secret Service is Fully Scalable and Features a Great Range of live/pre-messaging Communication Solutions for any Hotel.

    Why Choose Hotel Secret Service?

    • Enhanced Guest Satisfaction

    Hotel Secret Service provides multiple benefits to the hospitality industry and delivers a seamless experience to your guests.

    Hotel Secret Service’s Smart Device (IoT) technology increases staff and guest communications via Wi-Fi connectivity. Boosting staff efficiency with real-time pre-programmed or unique messaging tasks or alerts, facilitated by Hotel Secret Service’s software suite. Hotel Secret Service enables hotel staff to quickly respond to any request or problem. Enhancing guest/visitor experiences by solving specific requests in a time-sensitive fashion.

    • The Economical and Environmental Benefits of Hotel Secret Services

    Hotel Secret Services (IoT) Smart Devices and technology offer enormous potential for improving how your staff and guests interact with each other. Integrating systems i.e once the IoT Single Switch Button is pressed it sends a message to the DB Smart Watch, making it easier for a hotel guest to call for service through a single device.

    The benefits of Hotel Secret Service typically lead to enhanced brand and public relations. Quicker response times and diversification of staff, that increases guest and visitor satisfaction, which attributes to returning customers, increased revenue and profit.

    • Rapid Reaction Times

    Hotel Secret Services DB Smart Watches can be used to receive urgent information such as alarm notifications or alerts, or simple notifications and reminders all through your hotel’s Wi-Fi. The Smart Watches interface has been specially developed to provide clear and concise information, utilising our Software Solutions to alert hotel staff or departments to guest requests.

    Watch our video

    The Complete Package

    Planning

    Planning

    Working with Your Hotel
    Working to your project briefs, Hotel Secret Service will ensure that your hotel has the right Smart Solutions to suit your requirements.

    Planning
    Benefitting from over 20 years experience installing and providing Wi-Fi, IT and Telephony to the hospitality industry, Hotel Secret Service meticulously plan how to integrate our Smart Solutions into your hotel (minimal pre-installation requirements).

    Installation And Set Up

    Getting you up and running

    Minimal Fuss Installation
    The Hotel Secret Service Technical team will work to your requirements (before installation), ensuring the relative departments and processes have been programmed into the Smart Solutions.

    On-Site Changes
    When changes to your Hotel Secret Service requirements pre/post install are necessary, our ‘on-hand change management’processes ensure any additional operational requirements are effectively and efficiently undertaken to your requirements.

    Post-launch Support

    Looking after you 24/7

    Remote Monitoring
    Hotel Secret Service uses two applications, which allows us to support our Smart Devices. Our monitoring software gives us the ability to provide remote aid to your installed devices, ensuring minimal down time.

    On/Off Site Repair
    Featuring a 12-month warranty (from purchase) Hotel Secret Service offers on* and off-site repair on any faulty items.

    Support packages 1: 24/7/365

    Support package 2:  9.00 a.m – 17.00 p.m. Monday – Friday (excluding UK public holidays)

    *(Requires Support package 1)

    Bespoke Customisation

    Bringing your network to life

    Tailored Cases
    Hotel Secret Service offers multiple colours and finish options for the IoT Single Switch Smart Buttons. Specifically designed around your hotel’s brand guidelines and ethos, our cases can be tailored to your requirements.

    Bespoke Face Plates
    Working with your Corporate brand guidelines, Hotel Secret Service offers customisable Smart Button faceplate design. From concept generation to development our faceplates are fully customised to your hotel’s identity.

    Smart Tablet Landing Pages
    Our design team at Hotel Secret Service can create a bespoke landing page for your Smart Tablets, which can be used specifically for your hotel. Our landing pages feature creative iconography or button animations and can be tailored to your requirements.

    Need Something we don’t have?
    Here at Hotel Secret Service, we go the extra mile to solving any solution, from removable straps to customisable cases, we work with you until a solution can be found.

    ?

    FAQs

    Do you offer replacement straps for your watches?

    Yes, Hotel Secret Service now offer changeable straps on our DB5  and DB11 Smart Watches, these straps come in either silicone or leather. The straps are also available in various colours and finishes, please see our Smart Solutions page for further details.

    Which countries do you support?

    Hotel Secret Service work within UK, Europe and Africa. We utilise a wide network of leading parcel carriers across the regions, which enables us to deliver replacement equipment by air or road direct to your hotel.

    See our recent Clients

    How do I operate my Smart Watch?

    Hotel Secret Service have an online training portal with ‘how to’ videos, which guide you in the various processes associated with our products.

    What is the battery life like in your products?

    Each one of our products has a specified amount of battery life attributed to it. For instance, the IoT Smart buttons have a maximum of 2000 clicks. Once this has been reached, then this will need to be replaced. But don’t worry our smart systems will be monitoring this, which will ensure no downtime.

    For further information of our DB Smart Watches, please go to the Smart Solutions page for more information.

    Do you have a smaller watch?

    The DB11 is our smallest watch we offer, which features a replaceable strap.

    We are constantly developing our portfolio and looking into alternative watches. If you’d like to be notified of the latest updates, please sign up to our newsletter in the red panel below.